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Tag: qualitative UX data

  • UX Metrics That Matter: Measuring Success Beyond NPS

    UX Metrics That Matter: Measuring Success Beyond NPS In the ever-evolving landscape of user experience (UX) design, traditional metrics like the Net Promoter Score (NPS) are increasingly being scrutinized for their effectiveness in capturing the true essence of user satisfaction and product usability. While NPS provides a glimpse into customer loyalty, it often fails to…

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